Our Approach

Our Approach to Our Clients

Step 1: Need Identification

We listen to our clients to identify the real need that they are trying to address. We speak and understand layman language. Through discussion with client we identify the real problem and undertake site visit to get a hang of the on-ground situation and requirement

 

Step 2: Solution Design

Based on our understanding of the client needs (Said and Unsaid) and our AV expertise, we design an optimal solution which caters to the clients need in the given budget range. Each product, solution or technology is carefully selected keeping in mind the specific objective that we want to accomplish

 

Step 3: Client Consultation & Approval

Once an initial design is ready, we follow a consultative Client approach. The design is shared with the client and his inputs are incorporated in the Design. The final solution is a result of multiple iterations with the client. The final design/ solution is then sent to client for final approval

 

Step 4: Custom Installation

Once the design is approved, we procure the material and installation begins. We liaison with the client and provide them guidance regarding the preparatory work needed prior to installation. Our team of well-trained engineers and technicians undertake the installation in a very professional way. We use hi-tech equipment and machinery required to do the installation. We ensure that the solution is deployed in the most efficient and effective way. It is rigorously tested before handing it over to the client

 

Step 5: Training

Once the system is installed, the client is provided with the complete handover of the system. All necessary documents including Operating Manuals, connection diagrams are provided to the client for future reference.

 

Step 6: Continuous Support

We also provide post-sales support required for smooth functioning of the installed system. We understand that the customer needs the system to be running efficiently even after the handover is made. We also undertake the annual maintenance contract if the client wishes us to manage the whole system. We ensure that we are there along with the client during the entire life cycle of the project.

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    Ninad Kale
    Ninad Kale
    27/08/2022
    Excellent support and prompt timing and schedule. Specially Ravi Ji is really supportive professional and can utilize their services without any hesitation.
    Neel Shah
    Neel Shah
    24/08/2022
    Ravi visited the site and helped us with our sound system. Now the sound system is giving a very good effect and we are enjoying it!
    dipti shah
    dipti shah
    19/08/2022
    BHARAT KUMAR
    BHARAT KUMAR
    19/08/2022
    Excellent and on time service 24/7. Staff (RAVI JI) service Also excellent and good behaviour as well
    manoj gupta
    manoj gupta
    08/08/2022
    Very satisfied with their home theatre and home automation services
    Nisarg Shah
    Nisarg Shah
    15/01/2022
    They have some amazing products and solutions!! One must consider for any kind of Home Theatre requirements!!
    utsav godiawala
    utsav godiawala
    29/09/2021
    Thoroughly happy with the output. Image solutions have done a fantastic job in addressing requirements and providing the best possible solutions and options. I have installed an automatic 109" screen with EPSON PX701-4K projector and a 5.1 sound system from ELAC with a sub-woofer. The service is prompt, fitting was precise and team is professional. The price is also competitive and fair. My way of viewing content, gaming and working from home has forever changed.
    Rohit Mistry
    Rohit Mistry
    15/09/2021
    Worked with Chirag Fadia on few key projects for residential and commercial AV (Custom Home audio, BGM, Projector/screen system, Live sound). He understands end user requirements, provides a unique solution and his team ensures that the execution is done right. Always prompt with sales, after sales service and support.
    SHASHIDHAR BHANDARY
    SHASHIDHAR BHANDARY
    03/09/2021
    Excellent and professional support and prompt timing and schedule. Their team is really professional and one can utilize their services without any hesitation.
    Samir
    Samir
    31/07/2021
    Super professional & friendly team. Honest inputs. Was fun to work with them. Enjoying complete home automation. Highly recommended.